About the Role
We are currently seeking experienced Technical Support Agents to join our team and provide top-notch customer service to our clients in the European market. The ideal candidate should have a minimum of 2 years of experience in technical support, be based in Europe, and be fluent in English and German.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat and provide technical assistance.
- Troubleshoot and resolve technical issues related to hardware, software, or network connectivity.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with cross-functional teams such as developers, product managers, and sales teams to ensure timely resolution of customer issues.
- Continuously expand knowledge of our products and services to provide accurate and up-to-date information to customers.
Requirements
Minimum of 2 years of experience in technical support or similar role.
Fluent in English and German.
Strong problem-solving and troubleshooting skills.
Experience with CRM software and ticketing systems.
Strong communication and interpersonal skills.
Ability to work independently in a fast-paced environment.
We offer a competitive salary package based on experience and skills, as well as the opportunity to work with a dynamic and highly skilled team in a fully remote work environment.
About the Company
The Inky team, made up of independent consultants from seven countries, works in partnership with various companies on global projects. Our main priority is to tackle the challenges faced by startups & SMEs, ensuring that our client's customers receive the maximum benefits from the latest technologies.