About the Role
Our company is seeking a skilled Technical Support Agent to join our team, with a focus on providing exceptional support to our customers in the LATAM market. As a Technical Support Agent, you will be responsible for helping customers troubleshoot technical issues with our products and services, providing guidance, and escalating issues as needed.
- Must be located in Spain
- Fluent in both English and Spanish
- Minimum of two years of experience in technical support or a related field
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Familiarity with customer support software and tools
- Comfortable working in a fully remote environment
Provide technical support to our customers in the LATAM market via email, phone, and chat
Troubleshoot technical issues with our products and services
Communicate effectively with customers to identify and resolve issues
Escalate issues to other departments as needed
Document support requests and resolutions in our customer support software
Collaborate with other members of the technical support team to improve our support processes and procedures
We offer a competitive salary package, including benefits such as health insurance, retirement plan contributions, and flexible scheduling. If you are a motivated, customer-focused technical support professional with a passion for helping customers, please apply today.
About the Company
The Inky team, made up of independent consultants from seven countries, works in partnership with various companies on global projects. Our main priority is to tackle the challenges faced by startups & SMEs, ensuring that our client's customers receive the maximum benefits from the latest technologies.